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Return Policy
We accept AUTHORIZED returns on UNUSED products for 30 days after you receive your product. Unused means that the product has not be assembled or used in any way. All returns are subject to a 15% restocking fee. The customer is responsible for returning the product in new, resalable condition. Returns must arrive unused in original packaging, complete with all accessories and user manuals. If any original parts, accessories, documentation or packaging are used, damaged or missing, a 50% restocking fee will be charged. The customer is responsible for paying all costs for return shipping and insurance. Items that have been installed or used will not be accepted for return/refund. Please allow up to 7 business days after we receive the returned item to process your refund. Contact customer service for a Return Authorization.
Unauthorized Returns
Items returned without authorization or items on which the customer refuses delivery are subject to a 25% restocking fee. Items that are returned damaged, used or not in original packaging will be subject to a 50% restocking fee.
Shipping Damage Policy
If you receive a product that has been damaged during shipping, please contact us immediately. We will file a damage report with the shipping company and make arrangements to resolve the damage. Any and all damage must be documented with photos of the damage (this is required to file a claim with the shipping company) and emailed to us within 3 days of delivery.
Order Cancellation Policy
If you cancel an order from the OneTouch Massage website after the order is placed, there is an order cancellation fee of 7% of the purchase price. This fee is to cover the costs of removing the order from our payment, warehouse, and shipping systems and to help recover the cost of credit card processing and refunding.