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FAQ (Frequently Asked Questions)
Q: Can I make a pickup at the warehouse to save on shipping?
We do not offer a pickup service out of our warehouses. Our shipping is 100% free to you. So sit back and let our hardworking staff deliver right to your door.
Q: Can I pay with a money order?
We prefer that payments be made online with a credit card. If you do not have a credit card, you can place your order over the phone and then send a money order. Please make payable to OneTouch and mail to the following address: OneTouch Massage, 9909 South Shore Drive, Suite 140, Plymouth, MN 55441. Please include your name, address, email address, and the item number and/or model number of the items you wish to purchase.
Q: How do I know if my item has shipped?
You will receive an email from UPS with a tracking number and estimated delivery date. The email will be sent to the email address you provided at time of checkout / payment. Please watch for the email, as it sometimes ends up in the “spam” or “junk mail” inbox. You can also check on the shipping status by visiting the Free Shipping page.
Q: How much does it cost to ship to Canada?
Sorry, but we are not shipping to Canada—our friendly neighbors to the north—at this time.
Sorry, but we are not shipping overseas at this time.
Q: Can you ship my product overnight, 2nd day, or Saturday delivery?
At this time we do not offer expedited shipping options. UPS Ground’s shipping time cannot be specifically guaranteed for your location in all cases. Please place all orders accordingly.
Still have questions? Feel free to contact us via email or phone.