Chair Massage – Focusing on Client Needs
First off, ask the client if he or she has any specific requests. Are there any tight spots that need extra attention? Any sore or tender spots that should be avoided? If the client asks you to focus on the neck area, take extra time for the neck. If it’s a quick 10-minute session, you might end up working almost solely on the neck area.
Listen to the client’s needs and take them into account during the massage. Knowing that you listen and care about your clients can be as stress-relieving for the client as the massage itself.
If the client doesn’t ask for any specific requests, just follow your normal chair massage routine, paying special attention to any tight areas.
If time permits, you may want to use a brief intake form to gather information. It’s also a great way to follow up with clients through mailings or e-mail. The intake form should include the client’s name, address, phone, and e-mail address for follow-up contact and mailings; a brief overview of current injuries, illness, or other physical conditions; pain medications; assessment of stress and pain levels; and allergies. Include any other specific information you may need.
At the bottom of the form, ask the client to sign a waiver stating that they have provided all related medical information, that they understand the massage is for relaxation purposes only, and that the therapist will not provide any medical diagnosis. This waiver will help protect you in case of legal action taken against you.
If you’re doing corporate chair massage, request that employees fill out the intake form before you arrive. With the form already filled out, they can hop right on the massage chair, which will save more time for the actual massage.
A different way to get client information is to use a sign-up sheet asking for the client’s name, address, phone, e-mail, and informed consent. Place a cover sheet on top of the sign-up sheet with the informed consent disclaimer in large print.
Most importantly, don’t forget to prepare yourself mentally for each client. Take the effort to focus on each client’s individual needs. The attention you give each client makes a huge difference.





